At St Ann's we are here to help when you need us. There are a range of services designed to help you manage acute and chronic illnesses. Before booking an appointment please consider if you can receive the advice from the qualified services below or visit our Minor Illness page from the index on the right of the screen
Health services are very busy at the moment. Help us to help those most in need. Follow these steps to use the right treatment:
Getting the right care, first time will ensure you receive the best possible treatment, leaving health services free for those who need them most.
Click here to see the right care poster
All children get colds. This is a normal part of growing up and no medicines can prevent them. The best way to look after your child is to make sure they have plenty to drink and if they have a temperature some paracetamol will help. Most doctors don’t recommend cough medicines and antibiotics won’t help a cold.
For more information and health advice visit the NHS Choices website: www.nhs.uk
You can treat most common ailments and illnesses at home by keeping a well-stocked medicine cabinet. This should include:
Many pharmacies are open early until late and on weekends and bank holidays. You don’t need an appointment, and can just pop in and get expert medical help from a qualified healthcare professional. Most pharmacies now have a private consultation area where you can discuss your issues and concerns without being overheard.
Many of Rotherham GPs and community pharmacies are part of the Pharmacy First scheme which enables you to get medication direct from the pharmacist without a prescription. Plus if you don’t normally pay prescription charges you can get medicine supplied under the scheme FREE OF CHARGE.
Click here for a list of pharmacies.
NHS 111 offers confidential health advice and information by telephone.
Ring 111 if you are ill and have questions about your health and where to get treatment.
Make an appointment with your local GP if you have an illness or injury that will not go away.
Advice and information about a range of common winter health complaints, including how long symptoms will last and how to relieve symptoms is also available from NHS Choices. Here you can find an easy to use symptom checker, can search for your local services and use the interactive First Aid toolkit.
All appointments are booked in relation to clinical need. Our staff may ask for details of your symptoms to help identify the most appropriate person for you to see. We have a range of appointments available across our multidisciplinary team and our staff will signpost you to the most clinically relevant person.
We will try always to accommodate the GP of your choice though the GP may be unavailable if they are already fully booked on the day you request, working at a different site, on leave or on a training course.
Appointments can be booked over the phone or via the internet, if you wish to use the internet please let our receptionists know and they will give you the information you will need to be able to log on.
If for any reason we have to cancel your appointment we will try to write to you in good time, if we have to cancel at short notice we will ring you to advise you. To help us contact you in situations like this please ensure your home and mobile phone numbers are up to date on our system. Thank you
If you would like us to remind you of future appointments please make sure we have your current mobile number on our system, you should then receive a message the day before reminding you of your appointment time.
From Monday 7th August 17 St Ann's will be working with Rotherham CCG to run a Pilot called Care Navigation.
We will now ask for a brief outline of your problem when you call to make an appointment at the practice. This isn’t because our reception staff are nosy but it’s a new approach that we call care navigation.
Through specialist training, our team can now offer more choice on who to see in the practice and help you get to the right health professional fast. Our receptionists never offer clinical advice or triage; this is about offering you the choice to see other specialists in our practice team if they have the expertise to deal with your problem; often quicker and without the need to see the GP each time.
For example, we often get calls that can be dealt with by a physiotherapist, the pharmacist, sometimes even the secretaries, that you may not be aware of if you haven’t visited the practice in a while.
By working this way, it helps us to free up time for GPs to care for our patients with complex or serious health conditions. More importantly though, it means you are seen by the clinician that is best placed to deal with your problem each time you visit us. The choice is up to you.
Agencies involved in this pilot are:
Talking therapies (councellors etc)
Contraception and Sexual Health
It would help the team to help you if you were to inform the receptionist why you need an appointment to see a GP.
If possible please try to telephone reception before 10:00 if you require a home visit.
A doctor may phone you back as it may be that your problem can be dealt with by telephone advice.
Visits will normally be made between 11:00 and 14:00, after morning surgery but before their afternoon surgery.
House visits are only usually available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
Not every patient needs to be seen for their condition, sometimes a telephone call from the GP or Triage Nurse will be sufficient.
If you think your problem can be resolved over the phone, discuss it first with our receptionists and they will guide you to the most suitable appointment.
Appointments can be made for fittings of contraceptive coils, insertable contraceptive implants and joint injections. In order to ensure that you are booked in to an appropriate GP who can perform the procedure appointments for these can only be booked through reception and NOT online. To avoid disappointment please discuss with reception if you have any queries
There is a new Weekend GP Service for routine pre-booked GP appointments.
It gives patients who may be unable to attend during the week access to a GP appointment.
Please speak our receptionists who can book you an appointment, St Ann's Patients will attend Broom Lane for the Saturday appointments. To see the poster Click Here
For a map to Broom Lane Medical Centre, Click Here
Please note these appointments are limited and only available throughout the trial period
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